Terms of Service and Privacy Policy

Terms of Service

1. About The Faith Centre

The Faith Centre is an online Islamic education platform providing Quran classes with qualified Egyptian teachers. We are registered in the United Kingdom and operate under UK educational standards and regulations.

2. Service Description

Our services include:

Online Quran recitation classes
Islamic studies education
Tajweed and memorization programs
One‑on‑one and group learning sessions
Progress tracking and certification

3. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information during registration
Maintain respectful behavior during classes
Attend scheduled sessions punctually
Pay fees as agreed upon enrollment
Respect our teachers and other students

4. Payment Terms

We offer a one‑month free trial for new students. After the trial period, fees are charged monthly based on the selected package. All payments are processed securely, and refunds are available according to our refund policy.

5. Intellectual Property

All course materials, teaching methods, and content provided by The Faith Centre are protected by copyright. Students may use materials for personal learning but may not redistribute or commercialize them.

6. Limitation of Liability

The Faith Centre provides educational services to the best of our ability. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Privacy Policy (UK GDPR Compliant)

1. Data Controller Information

2. Information We Collect

We collect the following personal information:

Student Information: Title, first name, last name, age
Contact Details: Primary email, WhatsApp number with country code
Family Information: Father’s name, mother’s name
Location Data: Country of residence
Educational Preferences: Preferred learning language
Technical Data: IP address, browser type, device information

3. How We Use Your Data

We use your personal data for:

Providing online Quran education services
Communicating about classes and progress
Processing payments and managing accounts
Matching students with appropriate teachers
Sending educational updates and announcements
Improving our services and user experience
Complying with legal obligations

4. Legal Basis for Processing

We process your data based on:

Contract: To provide educational services you’ve enrolled for
Legitimate Interest: To improve our services and communicate effectively
Consent: For marketing communications (where applicable)
Legal Obligation: To comply with UK educational and financial regulations

5. Data Sharing and Transfers

We may share your data with:

Teachers: Qualified Egyptian teachers for educational purposes
Payment Processors: Secure payment handling (with minimal necessary data)
Technical Providers: Platform hosting and communication tools
Legal Authorities: When required by law
We ensure all data transfers comply with UK GDPR requirements and use appropriate safeguards.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Student records are typically kept for 7 years after course completion for certification purposes.

7. Your Rights Under UK GDPR

You have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Where processing is based on consent

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us:
Email: privacy@faithcentre.com
Phone: +44 077 7602 0202
Address: 102 Mile End Road, London, E1 4UN, UK

11. Complaints

If you’re not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

The Faith Centre